Fulfillment, Refunds and Cancelation Policy

Fulfillment Policy

At Halo Digital Solutions, we strive to deliver high-quality services efficiently and effectively. Upon the commencement of our agreement, we will begin the fulfillment of services as outlined in the General Service Agreement. Here’s how we ensure that our services are delivered:

1. Commencement of Services

Services will begin on the date specified in the General Service Agreement. Our team will initiate all preparatory actions to ensure timely and accurate service delivery.

2. Delivery of Services

Our services are executed over the duration of the agreement, with milestones and deliverables scheduled according to the specific needs of each project. We ensure ongoing communication and provide monthly reporting to keep you updated on progress and developments.

3. Adjustments to Services

Should your needs change during the service period, we invite you to discuss adjustments to the scope of services. Any modifications will be documented and agreed upon to ensure mutual understanding and satisfaction.

4. Completion

The completion of services occurs as per the terms outlined in the General Service Agreement, with all final deliverables meeting the standards agreed upon. Upon completion, we conduct a final review with you to ensure that all services have been delivered to your satisfaction.

Product Descriptions

Our products and services are described with detailed text including their features, benefits, and specifications. For physical goods, we provide high-resolution images and information about material, colors, sizes, and other essential details to help you make informed decisions.

Pricing and Currency

All prices on our website are displayed in U.S. dollars (USD). For international customers, please note that the currency conversion will depend on your payment provider or bank’s exchange rate at the time of the transaction.

Contact Methods

We are committed to offering excellent customer service. You can contact us through the following methods:

Email: [email protected]
Phone: 586-819-4726
Live Chat: Available during business hours on our website.

Fulfillment Policies

Refund Policy: Refunds are not typically provided once services have commenced. Services may be canceled with a 30-day written notice after the initial commitment period.
Cancellation Policy: Subscriptions or ongoing services can be canceled with a 30-day notice after the initial commitment period, as detailed in our service agreement.

Privacy Policy

We prioritize the protection of your personal data. Our Privacy Policy details how we collect, use, and secure your information and comply with applicable data protection laws. https://halods.com/privacy-policy/

Physical Address

Halo Digital Solutions is located at:

Address: 13367 Fenton Rd. Fenton MI, 48430 This address can be used for official correspondence and returns.

Promotions and Discounts

Terms and conditions for all promotions, discounts, and trial offers are clearly displayed on our website. These details are provided at the point of purchase and accessible via https://halods.com/terms-of-service/.

PCI Compliance and Security

We adhere to PCI DSS standards to ensure that your payment data is kept secure. Our website uses HTTPS and other security best practices to protect against data breaches and unauthorized access.

Payment Options

We accept various payment methods, including Visa, MasterCard, American Express, and Discover. The logos of these payment options are displayed on our checkout page to indicate acceptance.

Card Network Policies

We comply with the rules and regulations set by card networks, including Visa, Mastercard, American Express, and Discover. This compliance ensures a secure and reliable payment process for all transactions.

We are committed to adhering to the highest standards of service delivery from the initiation to the completion of your project.

Refunds and Cancellation Policy

1. Refund Policy

At Halo Digital Solutions, we are committed to providing high-quality services tailored to meet the unique needs of each client. Due to the customized nature of our services, we do not offer refunds once work has commenced. Our team dedicates time, resources, and expertise to ensure your project’s success from the start. We encourage open communication throughout the service period to ensure that your requirements are met.

2. Cancellation Policy

Initial Term

You agree to a minimum commitment of 6 months for our services as outlined in the General Service Agreement. Cancellations within this Initial Term are not permitted, and you are responsible for the payment of services for the duration of this term.

Renewal Term

After the Initial Term, the agreement will continue on a month-to-month basis. You may cancel the services by providing 30 days’ written notice prior to the next billing cycle. This notice should be sent to the addresses provided in the General Service Agreement or through any other means as mutually agreed upon by both parties.

Early Termination

In the event of early termination due to breach of contract by either party, the non-defaulting party may terminate the agreement immediately upon written notice. The defaulting party may be required to compensate for the reasonable damages incurred as a result of this breach.

3. Changes to Services

If you wish to change the scope of your services after commencement, please contact us to discuss your needs. Any changes may require a new agreement or addendum to the existing agreement and may result in adjustments to the service fees.

4. Force Majeure

Neither party will be liable for any failure or delay in performing an obligation under this agreement that is due to causes beyond their reasonable control, such as natural disasters, war, or governmental restrictions.

5. Communication

To avoid misunderstandings and ensure a smooth service process, please maintain timely and open communication with us throughout the service duration. Failure to respond to our communication attempts for more than 30 days without a valid reason may be considered a material breach of the agreement.

6. Legal and Binding Agreement

This refunds and cancellation policy is part of your binding agreement with Halo Digital Solutions and should be read in conjunction with our General Service Agreement.